Course Terms and Conditions

Payment

The full course fee is payable within 7 days of receiving your invoice, unless otherwise agreed.

Refunds

If you are unable to attend the course for any reason we will do our best to refund you:

A full refund will be given if you cancel up to four weeks ahead of the course start date. 

After that, if the course sells out we will attempt to resell your place, in which case you will receive the whole course fee back. Otherwise we will refund you half of the course fee.

If we cannot run the course for any reason you will receive a full refund and priority booking on a future course.

Regrettably, we cannot refund any other costs you may have incurred in booking the course or having to cancel, including travel and accommodation. We recommend ensuring that you are aware of any third party cancellation terms before you book.

Tools and Machinery

You will be instructed on the safe use of all tools and machinery required to do the course. 

You will be asked to sign a waiver stating that you are happy with the instruction provided for all tools and machinery and that they are used at your own risk.

Respiratory Safety Mask

Some of the materials you will work with can generate harmful dust or fumes. You are required to bring your own respiratory mask. If you do not have a mask please purchase a half face mask respirator suitable for filtering dust particles and vapours. (A good respirator is an essential piece of kit which ensures you can use materials safely and is well worth investing in.)

Details can be found here.

Access

Our workshop and the business centre it is part of are very accessible, but please do let us know as soon as possible of any access requirements you may have so we can prepare a suitable work area accordingly. If you have any questions as to the suitability of a course please do get in contact and we can discuss this with you. 

Data

We will retain indefinitely all contact details you provide to us for use in all correspondence regarding the course and to keep you updated about the company in the future.  We will remove your details if requested.

Code of Conduct

Our aim is to create a safe and supportive workshop environment where people can learn and progress at their own pace with positive and constructive feedback. We expect all those attending a course to treat fellow participants and those running the course politely and with respect. 

As a company NBP has an equality policy in place and will not tolerate abuse of any sort towards staff or other participants. If you do not abide by this code of conduct you will be asked to leave and will not be refunded your course fee.

Coronavirus

As we are all aware the regulations around Covid change frequently. We will do everything possible to ensure people are safe and feel comfortable working alongside others, in accordance with whatever government rules are in place at the time. However you attend the course at your own risk and we cannot take responsibility for loss of work or course costs should you contract Covid whilst participating.